Service Administration Manager
Sandvik Mining and Rock Solutions
Office Administration Manager – Perth, WA
Our Company and Culture
Sandvik Mining and Rock Solutions is a business area within the Sandvik Group and a global leading supplier of equipment and tools, parts, service and technical solutions for the mining and construction industries. The Sandvik Group has approximately 44,000 employees in more than 150 countries.
We conduct business in a sustainable and responsible manner. To achieve this, we always act in line with our high ethical standards, putting safety first and always showing consideration for the environment and the communities in which we operate. The safety and well-being of our employees and the environment are our core values. Finally, we care about others and build relationships based on honesty, respect and trust.
At Sandvik, we recognise that we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer and we encourage applications from women and Aboriginal and Torres Strait Islander people.
Sandvik currently has an exciting opportunity for an Office Administration Manager to join and lead our busy team based in Perth.
Reporting to the Customer Service and Support Manager, the main purpose of the Office Administration Manager is to lead the Service Administration team in executing the efficient and effective management and support of Parts & Services administration, with a focus on delivering excellent internal and external customer service. The role is responsible to support the administration of Parts and Services operations through collaboration across regions to develop best practice processes and ways of working.
Areas of responsibility
Attract, lead and develop a diverse workforce and drive an inclusive culture, while fostering a team environment where people are accountable for safety and wellbeing.
Build a resilient and agile team, able to create a culture of innovation and continuous improvement.
Lead the Service Administration team to ensure the effective administration delivery of Job Processes and Service Coordination.
Processing of repairs and maintenance jobs
Timely creation of job estimates / quotes and schedules
Creating and sending order acceptance/acknowledgement
Deliver WIP management in line with standard methods and processes
Effectively administer workflow management to ensure timely responses to service enquiries
Provide a high level of customer service
Ensure Warranty is managed effectively for your given region.
To be successful, we are looking for candidates with:
Previous experience in a Team Leader role is preferable or demonstrated leadership and interpersonal skills to be an effective team leader. You come from an administration background where you have developed strong knowledge and skills working with Aurora and Salesforce. You are skilled working with multiple computer applications such as Microsoft excel, Outlook and Sharepoint, to ensure smooth processes.
The ability to prioritise work and activities comes naturally as you are highly organised. You provide a high level of customer service to both your internal and external customers, being flexible with requirements and procedures.
Finally, your demonstrated ability to positively influence stakeholders at all levels will be essential, as you ensure that job management and service coordination is carried out effectively and efficiently.
Agencies need not apply.
You must have the right to live and work in this location to apply for this position.
What we offer
A rewarding career with diverse opportunities
An Employee Benefits Program including salary sacrifice options
13% Superannuation on top of all earnings
Flexibility to work from home
Company Performance Bonus scheme
Length of Service Recognition program
Company funded paid parental leave
Training and development opportunities
Sandvik is proud to be a Work180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and benefits on the Work180 website.
Talent Acquisition Specialist
Deadline: Not set