Equipment Order Coordinator

Jul 5
Shah Alam, Selangor
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Sandvik Mining and Rock Solutions (SMR) is a business area within the Sandvik Group and a global leading supplier of equipment and tools, parts, service and technical solutions for the mining and construction industries. Applications include rock drilling, rock cutting, loading, hauling, tunnelling and quarrying.

We aim to revolutionize the industry through digitalization, electrification, and material development whist we conduct business in a sustainable and responsible manner. To achieve this, we always act in line with our high ethical standards, putting safety first and always showing consideration for the environment and the communities in which we operate. The safety and well-being of our employees and the environment are our core values.

The role

Due to the creation of our new Sales Area - Southeast Asia, SMR is currently seeking an Equipment Order Coordinator to provide exceptional customer service, administering all aspects of new equipment delivery including control of backlog status, registration, scope of equipment supply, shipping modes, ex-works/shipping delivery times.

You will be working closely with territory sales teams, production units and business control. To succeed in this role, you are expected to:

  • Provide intercompany equipment order management to factory and coordination between Territory organizations and third parties (where applicable).

  • Proactively follow up all deviations and/or escalated logistical concerns to secure promised delivery by taking corrective actions

  • Control backlog status, serial number registration, scope of equipment supply, shipping modes, ex-works/shipping delivery times.

  • Consolidation of all divisional information into one live control document.

  • Coordination with business control to ensure order intake and invoicing dates are aligned with live forecast tracking.

  • Maintain strong relations with order desk teams in each factory in addition to logistics and sales personnel in each territory.

  • Ensure latest shipping cost reflected in sales costs.

This role is based in Shah Alam KL, Malaysia.

Your profile

You will have administration experience and/or logistics/supply chain industry experience having been responsible for the expediting of supply processes. You have excellent communication skills with the ability to work with multiple stakeholders and shifting priorities. You have a strong understanding of excel functionality and experience in customer service. You are a natural problem solver and able to escalate possible supply issues when necessary.

What is in it for you?

We offer you versatile and interesting tasks in international business environment, as well as the opportunity to develop your own professional skills and career. In addition, we offer good employee benefits and inclusive corporate culture focused on sustainable development, with values such as Innovation, Fair Play, Customer Focus and Passion to Win. Visit our stories

Deadline: Jul 5
Job-ID: R0042561

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