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Service Engineer

  • Highly competitive remuneration package including salary sacrifice options, Length of Service Recognition, Flexible working options and Paid Parental Leave.
  • Employee Benefits & Wellness Program, Employee Referral Programs, and a comprehensive Employee Assistance Program.
  • Training, development, and career progression opportunities including study and education assistance.

About the role:

The purpose of this role is to provide service excellence and support across our range of mineral processing and weighing equipment. These roles play an integral part of the service delivery team to ensure all installation, commissioning, maintenance, repair, and process improvement work is performed to the highest standards.

  • Undertake a range of duties relating to the installation, commissioning, maintenance, repair, and process improvement of Sandvik Rock Processing Australia equipment on customer sites.
  • Undertake inspections and testing, equipment fitness checks, problem identification and solution, root cause analyses on customer equipment and provides this information to the Engineering team as required.
  • Assist with commissioning scope and plan development, assist with site mobilisation requirements.
  • Actively supports the AM Technical Support Reps and Customer Service Representatives with assistance on parts identification, parts compatibility, spare parts lists, basic equipment operation and maintenance support knowledge.
  • Oversee and supervise maintenance/repair activities on customer sites on Sandvik Rock Processing Australia equipment.
  • Prepare scopes of work for ongoing customer maintenance requirements.
  • Share knowledge of vibration and train loading equipment best practice with customers
  • Actively seek out opportunities on customer sites to provide Sandvik Rock Processing Australia equipment servicing, spare parts, and training.
  • Deliver equipment training packages to customers’ operational and maintenance teams.
  • Complete initial inspections and equipment testing, fault finding and technical reporting in the role of first responder to customer equipment issues.
  • Actively promote the full Sandvik Rock Processing Australia range of products and services when on site with our customers.
  • Support sales and engineering teams to identify equipment design and process upgrade opportunities.

What you’ll bring:

  • Tertiary qualification in Mechanical Engineering and site related experience.
  • Leadership and Supervisory experience.
  • Basic understanding of vibrating equipment design focusing on the mechanical and dynamic components (i.e., stress, strain, natural resonance, etc.).
  • Conversant with AutoCAD or similar.
  • Demonstrated practical experience and understanding of vibrating equipment maintenance and operation.
  • Mineral processing training desirable.
  • Conversant in MS Office including MS Project.
  • Demonstrable technical reporting skills, including RCA’s.
  • Excellent customer relationship skills.
  • Extensive travel, weekend work and site visits at short notice are the requirement of the role.
  • Be able to qualify for mine site induction.
  • A commitment to the safety of yourself and your team.
  • Respect for others and an all-inclusive mindset.

What we offer:

We believe that our people are the heart of our organisation. Our goal is to provide our people with a working environment that is professionally and personally rewarding. We also offer our staff with the following benefits and perks:

  • Competitive remuneration package.
  • Employee benefits & wellness program, including salary sacrifice options and length of service recognition.
  • Training, development, and career progression opportunities.
  • Flexible working options and paid parental leave.
  • Employee referral program.

A place where we are all welcome:

We understand the importance of creating an environment that is not only inclusive but also empathetic and welcoming. We believe that every individual deserves to be treated with respect, dignity, and fairness, regardless of their differences, such as race, gender, nationality, religion, age, sexual orientation, or any other attribute.

We value the uniqueness of every person and recognize that our differences are what make us stronger. Our goal is to create a workplace where everyone feels comfortable being themselves and has an equal opportunity to express their thoughts and ideas.

We encourage people from diverse backgrounds, including Aboriginal and Torres Strait Islander peoples, women, members of the LGBTQIA+ community, mature workers, individuals with disabilities, and people from different cultural heritages to join our team.

We believe that our diversity of skills, life experiences, and perspectives enriches our team's approach to work and enhances our ability to succeed together. So, if you are looking for a workplace that appreciates and celebrates your unique qualities, Sandvik Rock Processing Solutions is the perfect place for you.

Who can apply:

This role is open to Australian and New Zealand citizens, Australian permanent residents, and candidates who hold or can obtain a valid working visa for the specified term.

As part of our commitment to safety, we may require a national police check and other applicable security, medical, and character requirements for this position.

If you have any concerns, please know that we are here to support you throughout the application process. We wish you the best of luck with your application.

About Sandvik Rock Processing Solutions:

We are a leading provider of eco-efficient rock processing solutions. Leveraging more than 160 years of engineering excellence, we help our customers optimise their comminution and material handling operations for maximum performance, safety, and efficiency.

We apply our profound industry expertise in crushing, screening, feeding, loading and wear protection, to bring an unrivalled equipment line-up to the market. This unique offering is underpinned by our expert process knowledge, full range of digital tools, high-quality OEM spare parts, consumables, and life-cycle services.

Employing around 3000 professionals worldwide, Sandvik Rock Processing Solutions is a business area of the global, high-tech engineering group Sandvik. In 2023 the Group had approximately 41,000 employees and revenues of about 127 billion SEK in 170 countries.

For more information, please visit https://www.home.sandvik/

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